These Evaluation Terms of Service (the “Terms”) govern evaluation access to the Enjamb platform provided by Enjamb Labs, Inc., a Delaware corporation (“Enjamb,” “we,” “us”), to the organization named in the ordering document or evaluation request (“Customer,” “you”).
These Terms apply during an evaluation only. If you and Enjamb sign a Platform Agreement, that agreement supersedes these Terms from its effective date, including for anything done during the evaluation.
By accessing the Services, or by authorizing a user to do so, you accept these Terms. The individual accepting them represents that they are authorized to bind the organization. If you are not authorized, do not access the Services.
These Terms, the Privacy Policy, any data processing addendum executed between us, and the ordering document form the entire agreement for the evaluation. Where they conflict, the ordering document controls, then the data processing addendum, then these Terms.
2. Definitions
- “Services” means the Enjamb platform, including the workspace, agents, connectors, memory, routines, the MCP server, APIs, and any documentation or support provided with them.
- “Customer Data” means all content and data you or your Users submit to the Services, and all data the Services retrieve from systems you connect, including outputs generated from it.
- “User” means an individual authorized by you to access the Services under your workspace, whether an employee, contractor, or affiliate.
- “Connected System” means any third-party or internal system you authorize the Services to reach on your behalf.
- “Output” means content the Services generate in response to a User instruction.
- “Evaluation Term” means the period stated in the ordering document, or ninety days from first access if none is stated.
3. Access and Use
For the Evaluation Term we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business evaluation. You may not resell, sublicense, or provide the Services to a third party as a service.
You are responsible for your Users' compliance with these Terms, for the accuracy of what you submit, and for maintaining the security of your credentials. You will notify us promptly at security@enjamb.ai if you learn of unauthorized access.
You will not: reverse engineer or attempt to derive the source code or model weights behind the Services; probe or breach their security except under a written testing agreement; use them to build a competing product; exceed documented rate limits or otherwise degrade them for others; upload malicious code; or use them in violation of law or of the rights of a third party.
You will not use the Services to make a clinical, diagnostic, or treatment decision about an identifiable patient, to submit a regulatory filing without qualified human review, or as the sole basis for any decision with legal or safety consequences. The Services support professional judgment and do not replace it.
4. Agents, Identity, and Approvals
Agents act with the authority of the User who instructs them. When an agent reaches a Connected System it does so as that User and inside the permissions that User already holds. It cannot reach data the User could not reach directly, and delegating work to an agent does not widen access.
You control what the Services may do. Your administrators decide which systems are connected, which tools each agent may use, and which actions require human approval before they execute. You are responsible for configuring those controls to match your own policies and regulatory obligations.
Each run retains the requester, the instruction, the systems reached, the actions taken, and the sources behind the result. That record is Customer Data, is available to you, and is retained for the period you configure.
Where you authorize an agent to write to a Connected System, you remain responsible for the resulting record in that system, including any record-keeping or validation obligation that attaches to it under your own quality system.
5. Outputs
As between you and Enjamb, you own the Outputs generated for you, subject to our rights in the Services themselves. We assign to you whatever rights we may hold in Outputs generated from your Customer Data.
Outputs are produced by statistical models and can be incomplete, out of date, or wrong. Similar instructions can produce different Outputs, and an Output may resemble one produced for another customer. You are responsible for reviewing an Output before relying on it, and for confirming any claim it makes against the sources it cites.
You will not represent an Output as having been reviewed, validated, or approved by Enjamb.
6. Customer Data
You own your Customer Data. You grant us only the limited right to host, process, and transmit it as needed to provide the Services to you during the Evaluation Term, and to support you when you ask.
We do not train, fine-tune, or evaluate models on your Customer Data, and our agreements with model providers prohibit them from doing so with data we send on your behalf. We do not sell it, and we do not use it to serve any other customer.
You are responsible for having the right to submit your Customer Data and to authorize the connections you make, including any consent or authorization your own agreements or applicable law require.
On request during the Evaluation Term, or within thirty days after it ends, we will return or delete your Customer Data. Backups age out on a documented cycle after that. Aggregated, de-identified usage data that cannot identify you or any individual may be retained to operate and improve the Services.
7. Fees
An evaluation may be provided at no charge or for a fee stated in the ordering document. Where a fee applies it is invoiced, payable within thirty days of the invoice date, and exclusive of taxes, which are your responsibility other than taxes on our income.
There is no automatic renewal and no automatic conversion to a paid subscription. Continuing beyond the Evaluation Term requires a signed master agreement.
Where the evaluation includes metered capacity such as compute for model execution, the ordering document states the included allowance. We will tell you before you exceed it rather than invoice you for it after the fact.
8. Term and Termination
These Terms begin on first access and continue for the Evaluation Term. Either party may terminate at any time on written notice, for any reason or none.
We may suspend access without prior notice where necessary to protect the Services, another customer, or a person from imminent harm, or where required by law. We will tell you why as soon as we reasonably can and restore access once the cause is resolved.
On expiry or termination, access ends and we handle your Customer Data as section 6 provides. Sections 5, 6, 9, 10, 11 and 12 survive.
9. Warranties and Disclaimer
Each party warrants that it has the authority to enter into these Terms. We warrant that we will provide the Services with reasonable skill and care and will not knowingly introduce malicious code.
Otherwise, and to the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted, error free, or that any Output will be accurate or complete.
The Services are not a medical device, are not validated for any regulated use on your behalf, and are not certified against any standard except as we state in writing. Validation within your own quality system remains yours.
10. Limitation of Liability
Neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, data, or goodwill, whether in contract, tort, or otherwise, even if advised of the possibility.
Each party's total liability arising out of these Terms is limited to the greater of the fees paid or payable for the evaluation, or one thousand United States dollars.
For claims arising from our breach of our security or confidentiality obligations, that cap is instead the greater of five times the fees paid or payable, or fifty thousand United States dollars.
Nothing here limits liability that cannot be limited by law, including for fraud, willful misconduct, or death or personal injury caused by negligence.
11. Confidentiality
Each party may receive information the other treats as confidential, including Customer Data, the Services and their non-public functionality, and the terms of the ordering document. The receiving party will protect it with at least reasonable care, use it only for the evaluation, and disclose it only to personnel and advisors who need it and are bound to equivalent obligations.
These obligations do not apply to information that is public through no fault of the receiving party, was already known to it without duty of confidence, is independently developed, or is lawfully received from a third party. Disclosure compelled by law is permitted where the receiving party gives prompt notice, unless legally prohibited from doing so.
Neither party will name the other publicly, or describe the evaluation or its results publicly, without prior written consent.
12. General
Governing law and venue. These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to that venue.
Assignment. Neither party may assign these Terms without the other's written consent, except to a successor in a merger or sale of substantially all assets, on notice.
Subprocessors. We may engage subprocessors to help provide the Services and remain responsible for their performance. A current list is available on request.
Export and sanctions. Each party will comply with applicable export control and sanctions laws. You represent that you are not located in, and will not access the Services from, an embargoed country, and that you are not on a restricted party list.
Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, other than an obligation to pay.
Changes, waiver, severability, and notices. We may update these Terms for future evaluations and will post the current version here with its date; material changes affecting an evaluation in progress take effect only on notice to you. A failure to enforce a provision is not a waiver of it. If a provision is unenforceable, the rest remains in force. Legal notices to us go to legal@enjamb.ai, and to you at the contact in the ordering document.
Independent contractors. The parties are independent contractors. Nothing here creates a partnership, agency, or employment relationship, and there are no third-party beneficiaries.
Contact
Contractual and legal notices: legal@enjamb.ai. Security reports: security@enjamb.ai. Privacy questions: privacy@enjamb.ai, and see our Privacy Policy.
Enjamb Labs, Inc., a Delaware corporation, United States.